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FAQ

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

 

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

How much does shipping cost?

We use standard USPS shipping rates which vary according to the weight of your package.  Normally we send via First Class Mail for up to 13 oz. and Parcel Post over 13 oz. 

How long will it take to receive my order?

All items are normally shipped within 1-2 business days via standard USPS mail and should take 5-10 business days to receive. International orders generally take about 10-14 days to arrive., sometimes longer.

What is your Return Policy?

Items in their original condition (not worn or washed) may be returned within 30 days of the original purchase date.

How do I make a Return?

To exchange an item, please mail the item you wish to exchange to us along with a note stating the size and style you wish to exchange for and the reason for your exchange. If the exchange is your choice and not due to a mistake on our part, you will be asked to submit a payment to cover the additonal postage.

To return an item, please mail your return back to us along with your transaction ID (emailed to you upon purchase) and reason for return. We will refund your money as soon as we receive the item. However, we will not refund the cost of shipping.

Please mail all returns and exchanges to:

Merch Arsenal

3099 Chico Way NW

Bremerton, WA 98312

 

How do I join the MxPx Fan Club?

Go to http://www.mxpx.com/ and click on the PXPX link.